To help frontline responders coordinate needs for victims of domestic violence
A simple mobile app with easily accessible and editable phone numbers
The Asia Foundation and many local NGOs
Many phone numbers in Timor-Leste are mobile or cell numbers. Phone numbers can change, and people are sometimes away. So what happens when a frontline responder needs to contact someone? Delays in finding the right person to talk to means delays in care and justice for victims of domestic violence. Our team took on a community project to help solve this problem.
The Referral Network is a group of organisations that provide frontline services for victims of violence. To help them coordinate, we built the Referral App. It’s a simple mobile application and web platform with phone numbers of organisations in the network. It provides backup numbers, organizational profiles, and the ability to flag a number for follow-up if it’s not working. The app can also be used by people across Timor-Leste who need shelter, legal assistance or other services. The goal is a more effective process to help victims of violence.